1. Systems audit
We follow real work end to end — an enquiry from first contact to invoice — and mark every duplicate entry, wait and manual reminder. You get a plain-language report with a prioritised fix list. 1–2 weeks, fixed price.
Automation consultancy for UK businesses
Decode & Grow is a UK automation consultancy for founder-led businesses. We map how your business actually runs, fix the process, then connect your CRM, intake, finance and follow-up into one system — so growth stops depending on somebody remembering everything.
What a project looks like
2. Process design
Before any tool is chosen, we agree who owns each step, what information they need and what happens next. This is the step most automation projects skip, and the reason they fail.
3. Automation build
CRM, intake, payments, onboarding, follow-up and reporting connected into one system, using the tools you already pay for wherever they can do the job.
4. Handover
Documented workflows and training so your team runs it without us. Ongoing support is available, but never required.
Who it suits
- Teams of roughly 5–50 people where the founder is still the bottleneck.
- The same customer details typed into three different tools.
- Jobs tracked in WhatsApp, spreadsheets or somebody's inbox.
- A CRM nobody trusts because it is always out of date.
- Growth stalled by admin rather than by demand.
Measured results
UK Based Rating Firm
Back office reporting and savings tracking
- Manual stat checking reduced from ~115 hrs/month to ~46 hrs/month.
- Operating cost reduced from £17,370/month to £690/month.
EU Based Chamber
CRM and payments workflow
- Time to sign one client reduced from 2–3 days to about 2 hours.
- Total admin reduced from ~27.8 hrs/year to 1 hr/year.
Holistic Practice Agency
Client intake automation
- End-to-end intake reduced from about 10 minutes to about 1 minute per client.
Common questions
What does an automation consultancy actually do?
We look at how work moves through your business, remove the duplicate entry and manual chasing, then connect the remaining steps so information flows between your tools automatically. The process comes first; the software follows.
How much does business process automation cost in the UK?
Systems audits are fixed-price. Rebuilds are quoted after the audit as a fixed project or phased delivery, so the price reflects the real scope rather than a generic day rate. The first call is free.
Do you replace our existing software?
Usually not. We prefer to use what you already pay for. Most gains come from clearer structure, connected handoffs and documented steps rather than another subscription.
How long does an automation project take?
A systems audit takes 1–2 weeks. A full rebuild from audit to live system typically runs 3–6 weeks, depending on complexity.
Do you use AI in the automations you build?
Only where it removes real admin work — drafting follow-ups, classifying leads, pulling data out of documents — and always with a person checking before anything goes out. We also cover EU AI Act obligations where they apply.
Start with a free systems audit
Start with a free systems audit. No pitch, no pressure — just a clear map of where your time is going.